British Airways SpeedBird Club streamlines the workflow between BA and travel agencies in Europe, Latin America, and Asia-Pacific regions. We have been given the task of improving the website's usability and bringing it into line with the new British Airways web design guidelines. After careful analysis of the website's usage, we came up with improvement suggestions for the information search and delivery patterns. This resulted in the introduction of an instant search feature and an FAQ solution. The website is being carefully kept up-to-date by more than 100 website administrators and is being used by more than 100 000 users in 90 countries. The website is hosted and maintained by Vide Infra.